Shipping Domestic
Shipping within the US almost always guarantees delivery. The current shipping fees include $50 worth of insurance in case your package is lost and this maximum is easily refundable. Any package with items over this cost will have an option to upgrade to more insurance. If the package is lost, Seersword is only responsible for refunding the amount covered by insurance. For example, if a $75 set is lost by the post office but the customer only paid for $50 insurance, then only $50 can be refunded.
Shipping International
Shipping international orders are indeed available. However, due to the fact Seersword is a small business we do not have distributors in other countries that make shipping more affordable. In general, shipping internationally comes with limited tracking and no insurance. These are both payable add-ons, but if not covered by the customer than any package lost by the post is under no obligation to be refunded by Seersword. However, if any issue comes up with a parcel not arriving, please contact me and I will work something out to assure you are satisfied.
For customers within the UK or any place that collects customs: Seersword is NOT responsible for custom costs! These are fees charged on parcels arriving from outside the country that your government charges. Please check with your local post outside the US to check on prices for collecting your items. Again, Seersword is not responsible for covering these charges or supplying information on what they are estimated to be.
Returns
Returns are at limited availability. Dice and some apparel and accessories are able to be returned with full refund. Shipping costs for returning the item are not covered by Seersword. Once the item(s) return safely to the shop, the refund will be given.
Things we do not accept returns on are: Commissioned dice sets, singulars, or Monstrous sets or singulars. Worn apparel. One of a kind jewelry.
However, if you have any issues with your order for any reason, please contact us and there may always be a solution. Seersword is always ready to satisfy your standards as the customer and we take great pride in doing so.